Pluno

Pluno is an AI‑powered browser agent designed specifically for customer support teams. It automatically evaluates every closed ticket in Zendesk against custom quality standards and delivers scores with reasoning directly into the agent’s sidebar. It also supercharges Zendesk‑to‑Jira escalations by attaching files, auto‑generating template‑based summaries, and preserving full context so engineering teams receive richer issue reports.

The evidence shows Pluno captures and reuses institutional knowledge that previously lived only in a few experts’ heads. For instance, IoT company Waste Vision used it to resolve hard tickets that depended on memory of an 18‑month‑old sensor config issue, reducing reliance on specific individuals. A community with over 114 k members, Potion Alpha, adopted Pluno to handle high volumes of repeat questions on Discord, cutting manual work significantly.

Pluno’s headline claim is a browser agent that is “10x faster than Claude,” but third‑party benchmarks or detailed performance data are not provided in the available sources.